Apex Health: Sleep & Recovery

Support

Stuck on something? Most answers are below. For everything else, email us and a human will reply, usually within two business days.

Contact support

support@truestepsolutions.in

Include your device model, iOS or watchOS version, the app version, and what you expected to happen. Screenshots help. Please never include health data you are not comfortable sharing; we do not need it to help you.

Scores and data

My recovery score says "Awaiting data"

The verdict is built from sleep and heart signals, especially heart rate variability recorded during sleep. Wear your Apple Watch (or a tracker that writes to Apple Health) overnight, and the score will appear after your first full night of data. No data, no number: the app never invents a score.

Health data is not showing up in the app
  • Open the Health app, tap your profile picture, then Privacy, then Apps, then Apex Health: Sleep & Recovery, and check that the categories you want are allowed.
  • If you denied a category at first launch, iOS remembers the choice; you must enable it from the Health app, not from inside our app.
  • New data can take a moment to arrive after opening the app while Apple Health delivers updates.
My Apex Age looks wrong

Apex Age starts from your date of birth in Apple Health and adjusts using VO2 Max, resting heart rate, heart rate variability, sleep, and daily activity. Check that your date of birth is set in the Health app and that those categories are shared. It is a transparent estimate, not a medical measurement, and it improves as more of your data is available.

How do I export or delete my data?

Export: the app can export its local data as JSON or CSV from Settings, covering your journal, day statuses, tags, Apex Age history and offline drink log. Health readings stay in Apple Health and are exported from there. Delete: remove individual entries in the Health app, or delete the app to remove its local storage. Details are in the Privacy Policy. We hold nothing on our side, so there is no account to close.

Drink scanning and hydration

The scanner is not recognizing my drink

The scanner works on drinks and drink labels. Give it good light, fill the frame with the glass, bottle, or can, and hold steady for a moment. If the container is unusual, point the camera at the label instead. Everything is estimated on the device, and nothing from the camera is stored, so you can rescan as often as you like or simply log the drink by hand.

The amount it logged was wrong

A scan produces an estimate, so check the amount before you save it and edit it if it looks off. If you drink from the same glass or bottle every day, measure that container once in the app and reuse it, which is both faster and more accurate than scanning.

The camera does not open when I tap scan

The app needs camera permission. Open Settings, find Apex Health: Sleep & Recovery, and turn Camera on. The camera is used for the drink scanner and nothing else.

Where do my logged drinks go?

Each drink you log is written to Apple Health as water intake on your device, and it counts toward your daily hydration goal in the app. Nutrition figures such as calories, fiber, sugar, and sodium are read from Apple Health; the app does not calculate them from the camera.

Apple Watch and widgets

The watch app shows no data
  • Make sure the watch app has Health access: on iPhone, open the Watch app, find Apex Health: Sleep & Recovery, and check permissions.
  • The watch app runs independently, so give it a moment to read Health data after first install.
  • Restarting both devices resolves most sync oddities.
Widgets are not updating

Widgets show a snapshot that refreshes when the app updates in the background. If they look stale, open the app once to refresh, and check that Background App Refresh is enabled for it in Settings. After a reinstall, add the widgets again so they connect to the fresh install.

A workout has no route map

The app does not record routes itself. It shows the route that your Apple Watch or whichever app tracked the workout already saved to Apple Health, so if that workout has no route in Health, no map appears. Indoor workouts have no route by design.

Why does the app ask for my location?

Only to show local weather, sunrise and sunset times, and the UV index, which is also how the app raises your hydration goal on hot days. Access is "While Using the App"; the app never asks for background location and never follows you when it is closed. You can decline, and everything else keeps working.

Notifications and reminders

I am not getting the morning verdict or reminders

All reminders are local notifications. Check Settings, Notifications, Apex Health: Sleep & Recovery, and make sure notifications are allowed. Focus modes and scheduled summaries can also hold them back; add the app to your allowed list in the Focus settings you use overnight.

Beta and bug reports

How do I join the TestFlight beta?

Open our TestFlight invitation on your iPhone, install Apple's TestFlight app if prompted, and tap Accept to install the beta. If spots are full, email support@truestepsolutions.in. TestFlight builds are pre-release software and may contain rough edges.

How do I report a bug?
  • Email us with the app version and build number (shown in the app's settings), your device model, and your iOS or watchOS version.
  • Describe what you did, what you expected, and what happened instead. A screenshot or screen recording is worth a thousand words.
  • On TestFlight builds you can also send feedback directly from TestFlight, which attaches the build details for you.

More

General questions are covered in the FAQ. How data is handled is in the Privacy Policy, and the rules of the road are in the Terms of Service. The app provides wellness information, not medical advice; for medical concerns, talk to a professional.